Frequently Asked Questions
What kind of device do I need for Video Counseling?
Video counseling can be done with desktop or laptop computers (Windows or Macintosh), Smartphones, and Tablet computers. All devices should have camera and microphone capability.
How does the Video Counseling process work?
The first step is to schedule an appointment. You can do this by going to the Schedule Online tab. Be sure to give us your email address. Also include any insurance information you will use (Insurance ID# with date of birth) or the EAP company name, if you will be utilizing your workplace benefits.
How do I connect to my session?
Before your session time, you will receive email instructions about how to connect to your session. Please follow the instructions, it is an easy process.
Do you have split-screen capability?
Yes, if there are multiple people wanting to be seen but are in different locations we can use a split screen. All parties can be in the session at the same time from different locations. This can be especially useful in couples counseling if there is a separation or one person is travelling.
Is there anything else I should know about Video Counseling?
The computer system we will be using is secure and confidential, however you should ensure that your own environment is also confidential, such as being in a private place, or using headset with microphone if needed.
What are your rates?
Self-pay rate is $80 per 50 minute session. If an EAP program referred you, there is no fee while covered under EAP sessions. For insurance, the rate is $160 per 50 minute session, or the in-network rate contracted by your insurance company. There is a 50% discount if you decide to self-pay for counseling which is $80 per 50 minute session.
Self-Pay individuals can schedule and make payment through the Online Payment tab on this website.
Commercial and Medicaid Insurance plans accepted:
Beacon Health Options
BlueCross and/or BlueShield
Blue Cross / Blue Shield
Multiplan / PHCS
New Mexico Health Connections
Optum (Includes UBH, UMR and GEHA)
Any copays, deductibles, or coinsurance can be paid through the Online payment tab either before session or at time of service.
Workplace Benefit (EAP - Employee Assistance Program) accepted for Video Counseling:
Reliant Behavioral Health (RBH) EAP
Solutions Group EAP